This position is no longer open for applications

Required Minimum Education:

• Matric (NQF Level 4) plus National Diploma (NQF Level 6) in Business Informatics, Computer Science, Information Technology or Engineering, Operations Management
• Bachelor’s Degree (NQF Level 7) in Business Informatics, Computer Science, Information Technology or Engineering, Operations Management as added advantage.

Required Work Experience:

• 4-6 years’ experience in process mapping and reengineering
• Knowledge and experience in documenting business rules, standard operating procedures
• Knowledge and understanding of business system development.
• Knowledge and experience in business process management strategies and frameworks.
• Experience in workshop facilitation and stakeholder engagement. Strong client engagement skills
• High level experience in Business Process Management Suites, MS Office, MS Visio and, Standard Operating Procedures software packages.
• Knowledge and experience in using Unified Modelling Language (UML) tools to visualize the design of processes and systems

Main purpose of the job:

• To design, model, execute, optimize and maintain organization wide standard operating procedures and business processes to ensure consistent and effective service delivery across all the organisation’s delivery networks

Key Performance Areas:

• Gather and analyse key business activities, associated risks and operational requirements.
• Document and maintain organization wide standard operating procedures and business rules to support business operations.
• Facilitate Standard Operating Procedures (SOP’s) and business rules review sessions periodically.
• Implement identified SOP’s changes and publish them on organisational platforms.
• Implement identified process and standard operating procedures improvement initiatives.
• Conduct Standard Operating Procedures and process capacity building initiatives. Monitor, report and evaluate the ICT infrastructure for security-related events.