Triage Worker – LGBT+ Support Services

IMPORTANT: This is a by-and-for LGBT+ service. Applicants MUST be part of the LGBT+ community.

Location: Central London / Hybrid Working
Contract: 3-month temporary contract
Start Date: ASAP

About the Role

We are recruiting for a Triage Worker to join a specialist support service working with LGBT+ individuals who have experienced domestic abuse, sexual violence, hate crime and other forms of abuse.

This is an excellent opportunity for someone with experience in IDVA work, triage, advocacy or frontline support who is passionate about helping survivors access the right support.

You will act as an initial point of contact for individuals seeking support, assessing their needs and ensuring they are directed to the most appropriate internal or external services.

Key Responsibilities

• Respond to enquiries via telephone, email, text and other communication channels.

• Conduct initial triage assessments to understand clients’ circumstances, risks and support needs.

• Provide trauma-informed support to survivors of domestic abuse, sexual violence, hate crime and other forms of abuse.

• Make appropriate referrals and signpost individuals to relevant services.

• Identify safeguarding concerns and escalate these in line with policies and procedures.

• Maintain accurate client records and complete assessment documentation.

• Liaise with external agencies and professionals to support effective referrals.

• Work collaboratively with colleagues to ensure individuals receive appropriate and timely support.

About You

We are looking for someone who:

• Has experience in triage, IDVA work, advocacy or frontline support services.

• Has experience supporting survivors of domestic abuse, violence or trauma.

• Understands safeguarding principles and risk assessment.

• Has excellent communication and active listening skills.

• Can work sensitively with individuals from diverse backgrounds.

• Is confident making referrals and signposting clients to appropriate services.

• Can manage a busy workload and maintain accurate records.

• Has a trauma-informed approach and understands the importance of professional boundaries.

• Has an understanding of the issues affecting LGBT+ individuals, particularly in relation to domestic abuse, hate crime and sexual violence.

Experience working with LGBT+ communities and an understanding of the impact of discrimination are particularly important for this specialist service.

Working Arrangements

• Location: Central London

• Working pattern: Hybrid

• Contract: 3 months, temporary

• Start: ASAP

If you have experience in IDVA, triage, advocacy or specialist domestic abuse support and are available for an immediate start, we would love to hear from you.

Apply today to find out more about this opportunity.