CRM Specialist / Technical Business Analyst

Central London x 1 per week (Wednesday)

6 - 8 week contract

Immediate start preferred

We are seeking a CRM Specialist / Technical Business Analyst to lead a short-term discovery project for a government-funded, independent body providing legal advice to leaseholders.

The role:

This role involves leading a technical review of the organisation’s current CRM system to determine whether it should be optimised or replaced. The assessment will be vendor-agnostic and evidence-based, with no pre-selected platforms or suppliers. It requires someone comfortable working in a lean environment, able to operate autonomously, adapt quickly, and bring hands-on experience from similar small business or non-profit settings.

Responsibilities:

• Conduct a technical review of the current CRM and contact platform
• Document system architecture, data flows, and integration's
• Identify limitations, risks, and opportunities for improvement
• Evaluate CRM options and provide a clear, evidence-based recommendation
• Produce high-quality technical documentation and a final report for leadership

Who we are looking for:

• Proven experience with CRM systems
• Strong technical business analysis skills
• Confident in system architecture, data mapping, and documentation
• Vendor-agnostic mindset, recommendations must be evidence-led
• Able to hit the ground running and work independently within a small, agile team

We are looking for someone who can step in quickly and make an immediate impact, ideally available to start right away or within a week.