Role: Visitor Experience Officer

Salary: £26,000 to £28,000 per year (pro rata salary £10,400 - £11,200 based on 2 days per week)]

Working Pattern: Part time 14 hours per week (2 days a week one must be a Saturday)

Location: Holborn

Permanent

Tate are supporting the recruitment of a Visitor Experience Officer working two days a week to help deliver an outstanding experience for all who visit a niche heritage site based in central London. This is an opportunity for history graduates, tour guides, history lovers and anyone who loves bringing stories to life to play a key part in welcoming the public to one of London’s most distinctive cultural and historical locations.

Your main responsibilities will include:

• Welcome visitors and share essential information.
• Answer questions and engage visitors with the collections.
• Deliver guided tours and promote digital tour sales and donations.
• Keep the Tours Welcome Area clean, stocked, and presentable.
• Support volunteer management and rota coverage.
• Assist the retail team during busy periods, including customer service, packing orders, and restocking.
• Support additional tour or retail projects as needed.

Skills / experience:

You will bring exceptional customer service skills, clear and confident verbal communication in English, and the ability to collaborate effectively within a team. You can easily retain and relay large amounts of historical information, enabling you to deliver engaging, accurate insights and tours. Together, these strengths help you create a positive, memorable experience for all visitors while supporting colleagues across both the heritage site and retail areas.

Working pattern: two days per week, 7 hours a day. One day must be a Saturday.