Logistics Order Processor

Location: Southampton outskirts – (Hybrid)
Salary: Up to £28,000 per annum (depending on experience)

Are you looking to take the next step in your logistics or order-processing career? Our client — a global leader in their field — is seeking a detail-focused Logistics Order Processor.

What You’ll Be Doing

You’ll be at the heart of the order journey, working with customers, suppliers, freight partners, and international offices to keep everything running seamlessly.

Order & Quotation Management

• Process customer quotations and orders accurately, ensuring full compliance and correct documentation.
• Coordinate with suppliers and freight partners to meet agreed delivery timescales.
• Monitor stock levels and work with management to ensure product availability.
• Support the warehouse team with correct dispatch and packaging requirements.
• Track and resolve failed or delayed collections, maintaining accurate departmental records.

Customer Service

• Be a key point of contact for customer enquiries and quotation requests.
• Provide clear advice on product availability, delivery schedules, and alternatives when needed.
• Resolve issues promptly while maintaining excellent service standards.
• Build and maintain strong relationships with international customers and agents.

Cross-Departmental Support

• Assist with stockholding, FIFO rotation, and resolving discrepancies.
• Ensure compliance with the Company Quality Policy.

What You’ll Bring

Skills & Experience

• Previous experience in logistics, order processing, or supply chain.
• Proven ability to manage quotations and orders from enquiry to delivery.
• Strong organisational skills and sharp attention to detail.
• Excellent communication skills.
• Confident using Microsoft Office (Excel essential); SAGE experience is a bonus — training will be provided.
• Knowledge of export documentation and customs procedures is advantageous.

Personal Attributes

• Professional, proactive, and customer-focused approach.
• Strong problem-solving skills and the ability to multitask effectively.
• A positive, collaborative team player.
• Able to stay calm under pressure and prioritise workload efficiently.

Interested?

If this role sounds like the right fit for you and you have the skills and experience to match, we’d love to hear from you.