Customer Support Representative

Graduate Opportunity – Biomedical/ Life Sciences - Hybrid

Customer Support/ Technical Account Representative - (Scientific)

Our client an established and reputable scientific based company that provides a quality supply and support service to its customers are currently looking to recruit a Customer Support/ Technical Account Representative to join their team.  This is an excellent opportunity for a Biomedical/ Life Sciences graduate or for someone who has had experience within a laboratory environment who is seeking a new opportunity. 

Role:  Customer Support/ Technical Account Representative

Where:  Outskirts of Southampton  

Salary: £25,000pa

Responsibilities for the Customer Support Representative will include:

• Responding to customer enquiries received via email, telephone or the company website
• Directing technical product enquiries
• Dealing with requests for price, samples or demonstrations
• Accurately recording all information onto the company CRM system
• Liaising with suppliers to resolve customer’s product queries.
• To regularly monitor and report on sales for allocated supplier accounts.
• To report on trends in enquiry types and identify opportunities for marketing campaigns

You will need:

• Either a Biomedical/ Lifesciences degree or experience of working within a laboratory environment
• Excellent interpersonal skills both verbal and written
• To be customer focused
• Highly organised with excellent attention to detail
• To be detail orientated
• Previous experience within a similar role is desirable but not essential
• Confident IT skills
• To be professional in your approach

If this Customer Support Representative role is of interest to you and you have the necessary skills and/ or qualification’s, please don’t hesitate to APPLY.