Operations Planner

Location: Southampton – Hybrid (1 day per week WFH)
Salary: To £30,000 per annum

Our client, a global leader in the supply of products and services to the travel industry, is seeking an organised and proactive Operations Planner to join their team. This role involves planning and coordinating visits for the Technical Support team to cruise line clients, managing travel logistics, liaising with clients, providing administrative support, and maintaining accurate operational records.

Key Responsibilities

Visit & Travel Coordination

• Plan and schedule vessel visits (day visits and sailings) for the Technical Support team.
• Maintain and regularly update the vessel visit log, ensuring proactive management of upcoming visits.
• Arrange travel and accommodation for the Technical Support team and CEO.,

Client Liaison

• Act as the main point of contact for cruise line clients, coordinating vessel access and visit logistics.

Report Monitoring

• Track and monitor follow-up reports from Technical Officer vessel visits.
• Ensure completed reports are distributed to the appropriate vessel contacts and Account Managers.

Administrative Support

• Track and manage Lieu Day balances for the technical team.
• Oversee ordering and inventory of uniforms, tools, and stationery.
• Maintain accurate records of purchases, deliveries, and technical supply usage.

Documentation & Reporting

• Maintain a central log of all vessel visits, follow-up actions, and report submissions.
• Produce routine planning and performance reports for internal use.

Team & Office Support

• Work closely with the Technical Support team to understand visit requirements.
• Support onboarding of new Technical Officers, including arranging travel and uniforms.
• Ensure all Technical Officers and Account Managers have prepared tool bags and accessories for visits.
• Maintain PPE in the workshop, including goggles, eyewash, and first aid kits.

Skills & Experience Required

• Proven experience in planning, scheduling, or coordination—preferably within a marine or maritime environment.
• Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities.
• Excellent written and verbal communication skills with a confident, client-facing approach.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Able to work to deadlines and manage time-sensitive tasks such as report follow-up and delivery.
• Knowledge of cruise line or maritime operations is highly desirable.

Personal Attributes

• Highly organised, proactive, and adaptable.
• Professional, reliable, and discreet when handling confidential information.
• A strong team player with a collaborative approach.
• Able to work effectively under pressure and manage competing priorities.

If you are interested in this position and have the skills and experience please don’t hesitate to APPLY.