Parts and Service Manager (23615/900) Bridgend, Wales

Salary: GBP30000 - GBP35000 per annum

About The Business:

Join a dynamic and innovative metal fabrication company in Bridgend, where quality craftsmanship meets new and innovative products. They are seeking a Parts and Service Manager to join the team. The client we committed to excellence in metal fabrication, and they offer a wide range of benefits to ensure a fulfilling and rewarding career.



  • Bupa Healthcare: Your well-being is the priority. Enjoy comprehensive healthcare coverage.
  • Christmas Shutdown: They value the importance of the holiday season. Our company observes a Christmas shutdown to allow you to spend quality time with your loved ones during this special time of the year.
  • Generous Holiday Package: You'll have 25 days of annual leave, in addition to bank holidays, to recharge and relax. They understand the importance of work-life balance.
  • Pension Scheme: Secure your future with our 8% pension scheme. They are invested in your financial well-being, and we support your retirement planning.



Parts Inventory Management:

  • Develop and implement inventory control processes to optimize stock levels and reduce lead times.
  • Regularly review and update parts catalogue, ensuring accuracy and completeness.
  • Coordinate with suppliers to secure cost-effective and timely procurement of parts.
  • Monitor and analyse parts usage trends to forecast demand and minimize excess inventory.

Service Operations:

  • Lead the service team in providing timely and efficient maintenance and repair services for our metal fabrication equipment.
  • Schedule and dispatch service technicians to customer sites, ensuring timely response and resolution of issues.
  • Collaborate with other departments to ensure seamless coordination of service activities.
  • Implement preventive maintenance programs to enhance equipment reliability and reduce downtime.

Customer Relationship Management:

  • Build and maintain strong relationships with customers, addressing their concerns and ensuring satisfaction with our products and services.
  • Provide technical support to customers, troubleshooting issues and offering solutions.
  • Gather customer feedback and use it to drive continuous improvement in our products and services.

Team Leadership:

  • Recruit, train, and mentor a high-performing team of service technicians.
  • Set performance expectations, conduct regular performance reviews, and identify opportunities for professional development.
  • Foster a collaborative and positive work environment that promotes teamwork and individual growth.

To apply please email your CV / resume to


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