Housing Support Officer

Location: Bristol (Hybrid Working)
Pay: £16.50 per hour
Start Date: End of September / Early October

Are you passionate about supporting people to live independently and thrive within their communities? We're recruiting for a Housing Support Officer to join a respected housing provider in Bristol. This is a rewarding opportunity to make a genuine difference in residents' lives while working within a supportive and community-focused environment.

Working on a hybrid basis, you'll be responsible for managing a caseload of approximately 14 residents, providing tailored housing-related support to help individuals sustain their tenancies and maintain their independence.

What You'll Be Doing:

• Manage a caseload of around 14 residents, providing person-centred housing support.
• Engage with residents to promote safe, secure, and independent living, helping to reduce social isolation.
• Provide guidance on rent accounts, service charges, and financial wellbeing.
• Support residents with benefits applications and signpost to relevant support services.
• Work closely with income recovery teams to help minimise rent arrears.
• Carry out compliance and health & safety checks across the scheme.
• Assist residents with tenancy-related issues, including anti-social behaviour and challenging situations.
• Deliver support in a compassionate, trauma-informed manner that promotes dignity, choice, and independence.

What We're Looking For:

• Experience within housing, support work, social care, tenancy management, or a related field.
• Strong communication skills and the ability to build positive relationships with residents and colleagues.
• Good IT skills, including Microsoft Office.
• Ability to work independently and manage a varied workload.
• Knowledge of safeguarding, health & safety, and customer-focused service delivery.
• Understanding of trauma-informed practice would be advantageous.

Additional Information:

• Hybrid working available.
• An Enhanced DBS check will be required.
• A DBS on the Update Service would be highly beneficial and could help speed up the onboarding process.
• Interviews taking place soon for a start date at the end of September or beginning of October.

If you're looking for a role where you can make a real impact while supporting residents to live independently, we'd love to hear from you.