Admin Officer (AO)
Location: Blackwood, Torfaen, South Wales NP12 1NY)

If you enjoy bringing order to complex processes and giving people a clear, helpful experience, this Administration Officer role in our Client’s court environment could be a great fit. Hiring for a reputed client, you’ll play a key part in keeping civil and family court services running smoothly-supporting cases, hearings, and the people who rely on them.

What you’ll be doing:
• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents and drafting standard letters and correspondence (following guidelines)
• Creating and updating records on internal systems, including data input and post opening/dispatch
• Clerking civil and family courts, tribunals and hearings-helping ensure papers and materials are up to date
• Assisting court users with general queries via face-to-face, written and telephone contact
• Supporting listing and rota checks, and helping organise meeting rooms and related materials
• Contacting relevant parties, scheduling and serving court documents, including use of chip and pin where required
• Supporting processing and checking casework documentation for accuracy and quality standards
• Undertaking basic statistical and processing tasks to help meet workload targets

What you’ll bring:
• Excellent customer service skills, with the ability to remain calm and professional while supporting court users
• Strong administrative ability-accurate record-keeping, document preparation and attention to detail
• Confidence drafting and producing standard documents in line with instructions
• A practical, proactive mindset-able to use discretion and initiative within defined processes
• Team-focused working style, with a willingness to contribute to continuous improvement
• Comfortable working to targets for throughput and accuracy
• Willingness to flex occasionally to support other local offices, where needed

Additional information:
• Fully office based, Mon-Fri 9-5 (37 hours per week)
• Onsite parking available
• Pay: £12.86 for the first 12 weeks, then £13.25 afterwards
• Assignment until 31/03/2027, with possibility of extension
• Basic DBS clearance required (start date as soon as cleared to start)

If you’re organised, people-focused, and ready to make a real impact within a busy court service, we’d love to hear from you. Apply now to join our Client’s team in Blackwood.