Job Title: Administration Officer

Location: Wrexham, LL12 7BP

Flexibility may be needed to work at other local office locations for ad hoc support (including possible travel to Mold and Welshpool)

Pay Rate: £12.86 for the first 12 weeks, rising to £13.25 afterwards
Working Hours: Mon-Fri, 9am to 5pm ,37 hours per week

Working Pattern: Fully Office Based

Assignment length: until 15/03/2027 with possible extension

Clearance: Basic DBS to be processed by Brook Street

If you’re organised, calm under pressure, and genuinely care about delivering a “right first time” service, this is a brilliant opportunity to support the smooth running of the Courts and Tribunals in Wrexham. Join Our Client and make a meaningful difference to how cases progress every day.

What you’ll be doing:
• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents, drafting standard letters and correspondence, and maintaining minutes/notes
• Creating and updating records on an in-house computer system, including data input
• Booking and organising meeting rooms, training support, and preparing agendas, joining instructions and handouts
• Clerking hearings by ensuring papers/materials are up to date and assisting with listing and rota support
• Handling face-to-face, written and telephone enquiries with helpful, polite customer service
• Contacting relevant parties, scheduling and serving documents, and executing appropriate administrative actions
• Processing casework tasks, preparing standard documentation and supporting accurate results/orders

What you’ll bring:
• Excellent customer service and communication skills, with confidence when speaking with the public and professional stakeholders
• Strong attention to detail, including accuracy when checking and verifying documents, records and returns
• A proactive, team-focused approach-comfortable working to workload targets for throughput and accuracy
• Willingness to follow comprehensive guidelines and contribute to continuous improvement within set processes

Ready to bring structure, clarity and great customer service to an important public-facing role? Apply now through Brook Street and take the next step with Our Client in Wrexham.