Full-Time Temporary Case Administrator – National Probation Service
Location: Crewe
Contract: 6 months (with potential for extension)
Hours: Monday to Friday, 37 hours per week
Hourly Rate: £12.71

Our client, a reputable organisation supporting community safety and offender management, is hiring for a dedicated Case Administrator to join their team in Crewe. This is a full-time, temporary role offering a meaningful opportunity to contribute to positive outcomes within the Probation Service.

What you'll be doing:
• Setting up and maintaining accurate offender and victim information on approved databases
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
• Preparing, maintaining, and collating case records, files, and management information in line with standards
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
• Providing cover for reception and telephone enquiry services
• Acting as a single point of contact within the team for specialist areas as required
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
• Making practical arrangements such as appointments and directions for Sentence Plan implementation
• Performing other administrative duties as needed

What you'll bring:
• Strong administrative skills with proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Ability to handle sensitive situations with professionalism and empathy
• Organised, motivated, and capable of managing multiple priorities

Additional information:
• Successful candidates will undergo HMPPS vetting, which may take approximately 6 weeks.
• The role involves a thorough background check, including DBS, employment, education, and address verification over the past five years.

If you're organised, proactive, and eager to make a difference in community safety, we encourage you to apply online today. Join a team committed to supporting positive change and reducing reoffending through effective administration and partnership working.