Administration Officer
Location: London (Wandsworth) SW15 - Fully office based

If you’re someone who thrives on organised, people-focused work-and you’re at your best when accuracy and customer care matter-this is a brilliant opportunity. Our Client is hiring for a reputed client looking for two Admin Officers to support court administration, help move cases forward, and deliver a “right first time” service to court users and colleagues.

What you’ll be doing:
• Prepare papers and files for court, tribunals, hearings and meetings
• Produce court/tribunal documents and draft standard letters and correspondence using guidelines
• Create and update records on internal systems, including data input and general filing/photocopying
• Support daily court operations, including clerking civil and family courts, tribunals and hearings (ensuring materials are up to date)
• Provide reception/counter support-welcoming court users, handling face-to-face, written and telephone enquiries
• Call people into court/hearings in priority order, liaise with Court Clerks/Legal Advisers and coordinate with the Witness Service as required
• Keep parties informed about changes (such as courtrooms and hearing times)
• Assist with arranging and supporting hearings, including preparing rooms and clearing down at the end of the day
• Support proceedings logistics-collecting/delivering files and bundles to judiciary and clerks, escorting court users in and out, swearing oaths
• Use video-link systems to navigate hearings onsite and remotely, where required
• Work to throughput and accuracy targets, helping maintain quality standards and compliance
• Undertake checks and verification against criteria/procedures, including interpreting information on a court file
• Contribute to continuous improvement-exercising discretion and initiative within systems and processes (SOPS)

What you’ll bring:
• Strong administration skills with a careful, accuracy-first approach
• Confident customer service mindset, with the ability to stay calm and helpful in busy environments
• Clear communication skills for face-to-face, telephone and written enquiries
• The ability to follow guidelines and instructions while using discretion to keep cases moving
• Comfort working to workload targets, meeting quality standards and supporting team throughput
• A flexible, team-oriented attitude-supporting colleagues and judiciary both in and out of court/hearing times
• Willingness to support efficient court operations, including basic calculations and preparing straightforward statistical/financial information (where required)
• Professional conduct and empathy when assisting members of the public attending hearings

Additional information:
• Working pattern: 37 hours per week, Monday to Friday, 9am-5pm
• Onsite parking available
• Assignment length: until 31/12/2026 (possibility of extension: YES)
• Pay: £13.36 for the first 12 weeks, then £15.59 afterwards
• The role is fully office based

If you’re ready to bring structure, accuracy and genuine customer care to a role that makes a real difference to the day-to-day running of the courts, we’d love to hear from you. Apply now for this Admin Officer position and take the next step in your HMCTS administrative career.