Administration Officer

Location: Newport, NP19 7AA

Hourly Rate: 12.86 for the first 12 weeks, 13.25 afterwards

Working Hours: 37 hrs per week, Mon-Fr

Working Pattern: Fully office based

Duration: Until 31/03/27 with possible extension

Clearance: Basic BDS to be processed by Brook Street

Looking for a role where your organisation, attention to detail, and customer focus truly matter? Our Client is hiring for a reputed client in Newport, supporting the smooth running of the Courts and Tribunals service. If you enjoy fast-moving admin work and taking pride in delivering “right first time”, this could be a great fit.

What you'll be doing:
• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents and drafting standard letters and correspondence
• Creating and updating records on internal systems, including data input
• Clerking civil and family courts, tribunals and hearings-ensuring materials are up to date
• Handling counter (face to face), written and telephone enquiries, supporting court users with general queries
• Assisting with listing/rota support, checking files, and contacting relevant parties
• Booking and preparing meeting rooms, agendas, joining instructions and handouts
• Supporting processing of casework by preparing standard documentation and ensuring accurate recording of court outcomes
• Checking and verifying documents and records against procedures and quality standards
• Supporting basic statistical reporting and straightforward calculations, including juror number forecasting

What you'll bring:
• Strong administrative capability with accurate record-keeping and efficient data input
• Excellent customer service-polite, prompt, helpful, and professional communication with the public and stakeholders
• Confidence working to guidelines and procedures, with initiative to improve processes within a set framework
• Able to handle competing priorities while meeting workload targets for throughput and accuracy
• Comfort working in a team, with regular management support, and openness to flexible, ad hoc duties when needed

Additional information:

• Onsite parking available (multistorey car park opposite-free when in post)

If you’re ready to bring structure, reliability and excellent service to an important public-facing team, apply today via Job Advert.