Administration Officer 
Location: Preston (Lawson St, Preston, Lancashire PR1 2QT)

If you’re organised, calm under pressure, and motivated by delivering great service, this is a brilliant opportunity to support a busy court environment. Hiring for a reputed client in the Government, you’ll play a key role in keeping hearings and customer interactions running smoothly.

What you’ll be doing:
• Prepare papers and files for court, tribunals, hearings and meetings
• Produce court documents and draft standard letters and documents
• Create and update records on internal systems, including accurate data input
• Assist court users with general queries, providing face-to-face and telephone support (incoming and outbound)
• Support users through complaints in line with policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Undertake administrative tasks needed to prepare for, facilitate, and conclude hearings
• Follow operational support processes using standard operating procedures to meet performance targets
• Handle case files with secure information management and compliance with retention and data loss protocols

What you’ll bring:
• Confident administrative experience with attention to detail and accuracy
• Clear, consistent communication-able to explain information to support people with specific and complex needs
• A customer-focused mindset, with professionalism when responding to queries and correspondence
• Comfort working to processes, maintaining standards, and meeting operational targets
• Secure, responsible approach to handling sensitive information

Additional information
• Fully office-based role, Mon-Fri 9am-5pm, will also include Saturdays and bank holidays on a rota basis
• Pay: £12.86 for 12 weeks, then £13.25
• Assignment length: until 31/03/26, with possibility of extension