ADMINISTRATION OFFICER (AO x1)
Location: Carlisle, Cumbria (Eden Bridge House, CA3 8DX)

Looking for a role where you can make a real difference-while being part of a friendly, supportive team? Our Client is hiring an Administration Officer to provide excellent customer service, keep records spot-on, and help keep delivery moving in a fast-paced, varied environment. Hybrid working is available after training, so you’ll get the balance that helps you thrive.

What you'll be doing:
• Provide confident, customer-facing support by phone and email, answering enquiries within agreed timeframes
• Resolve stakeholder queries and follow up matters that can’t be fixed immediately
• Keep accurate records and maintain up-to-date information across relevant systems
• Support core delivery by working collaboratively with remote teams across Great Britain
• Input and update information using IT systems, ensuring data is handled correctly
• Take responsibility for a set of administrative procedures-completing actions within required timescales
• Support the wider team with practical admin duties such as meeting organisation, note-taking, updating distribution lists, training course coordination, and mailbox monitoring
• Review day-to-day processes and identify efficiencies to improve how the team works
• Spot issues that could affect delivery and escalate to your Line Manager when needed
• Adapt quickly to changing priorities-bringing energy and commitment to take on additional tasks

What you'll bring:
• A dedication to providing excellent customer service, with clear, friendly communication
• Confidence speaking with people on the telephone and responding via email
• Strong organisational skills and the ability to manage your own time and workload effectively
• Competency with a computer and main software packages
• Flexibility and a positive approach when the day changes-comfortable turning your hand to different tasks
• The ability to work accurately, keep information up to date, and ensure records are maintained

Additional information:
• Working pattern: 37 hours per week, Monday-Friday (9:00-17:00)
• Hybrid: 60% office-based after training period. Will be required to attend office full time for the first few weeks
• Pay rate: £13.47 per hour
• Assignment: Until 07/01/27 with possibility of extension
• You’ll receive full training and ongoing support

If you enjoy helping people, keeping things organised, and working in a team that moves fast, we’d love to hear from you. Apply now and take the next step with our Client in Carlisle.