IT Service Desk Agent - Perm Role (BBBH117466) Singapore
| Salary: | SGD0 - SGD5000 per month + Bonuses |
Job tasks:
- You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests
- Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person.
- Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external)
- Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system
- Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.)
- Administration of user accounts in our various IT systems including IT onboarding for newcomers
On Site: - Helping our IT Infrastructure team for local problem resolution
- Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners
- Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management
- Participate in various IT projects
Profile / requirements: - Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)
- Knowledge of basic IT
- You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge
- Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills
- As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independen