Our client, a luxury hotel group with some of the most prestigious hotels worldwide, is looking for a French-speaking Reservations Agent to join their central London’s Head office. In this role, you will deliver excellent service to their French and English-speaking clients regarding room reservations.
This is a permanent and hybrid opportunity working on a shift pattern basis.

Your responsibilities will include:

• Managing and processing room reservations received via phone and email
• Being commercially aware by finding upselling and cross-selling opportunities to increase room revenue
• Handling overdue payments and any cancellation requests, in compliance with the company's terms and conditions
• Supporting other departments with administrative tasks when required

About you:

This is a fantastic opportunity for a proactive French and English fully fluent speaker with previous experience in hospitality and experience dealing with reservations/bookings to join a well-established organisation with great benefits and career progression opportunities.

Profile:

• Fluency in French and English, written and spoken
• Previous experience in hospitality, ideally luxury hospitality
• Previous experience dealing with reservations or bookings
• Strong administrative and communication skills
• Excellent attention to detail

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.