2nd Line IT Support Analyst – Near Farnham, Surrey (PR/CR/013230) Farnham, England

Salary: GBP25000 - GBP27000 per annum + Excellent Benefits & Flexible Working

2nd Line IT Support Analyst – Near Farnham, Surrey

2nd Line IT Support Analyst required for a leading organisation based near Farnham, whereby you will be responsible for resolving the majority of incidents and requests that are raised to the service desk. As well as responding to a variety of incidents, your role is to identify trends and potential problems before they occur and respond proactively.

The ideal candidate will have previous IT support experience, along with working knowledge of Windows operating systems, and a good working knowledge of Active Directory and Office365. Any experience with networking in areas such as TCP /IP, DNS or VPN would be highly desirable also.

Key Responsibilities of the role include:

  • Provide desktop and remote support whilst standing as a technical escalation point for 1st line incidents.
  • Support and mentor 1st line analysts and apprentices.
  • Use, maintain and create knowledge of documents in the Service Management platform.
  • Travel to support other company sites when required.
  • Support continual growth by identifying opportunities for improvement.
  • Hold a brilliant understanding of security threats within IT: Ideally holding experience with Mobile Device configuration/ management tools.
  • Comply with the company’s policies and procedures.

Key Skills required:

  • Previous 1st/2nd IT Support Experience required
  • Excellent communications skills, both written and verbal.
  • Demonstrate excellent customer service and people-facing skills.
  • Ability to prioritise workload.
  • Ability to mentor and support junior colleagues.
  • Work well under pressure, whilst confidently talking about technical issues and their resolutions.
  • Willingness to learn and be invested in personal development objectives.


Our client is offering a salary of £25,000 - £27,000 per annum, with a variety of excellent benefits available on offer.

Interested?! Send your up-to-date CV to Ian Tittley at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson is acting as an employment agency in regard to this vacancy.

2nd Line IT Support Analyst – Near Farnham, Surrey