Software/Technical Analyst – 2nd/3rd Line – Remote/Wales (PR/CR/013639) Carmarthenshire, Wales

Salary: GBP32000 - GBP32001 per annum + Excellent Benefits & Remote Working

Software/Technical Analyst – 2nd/3rd Line – Remote

IT Software/Technical Analyst for a large-scale organisation based in Wales, with much of the role being based from home if candidates prefer home-working. As an Infrastructure engineer/analyst you be responsible for providing a high level of technical support to internal users on projects/BAU.

The ideal candidate will have strong technical ability and previous experience in IT Support/Infrastructure Analyst/Infrastructure Engineer role. Candidates based in Wales would be preferred due to the location of the end users.

Key Responsibilities of the role include:

  • To provide infrastructure support (Hardware, software and networking)
  • Providing 3rdline support from hardware, software, and network to all teams
  • Provide guidance to 2ndline support team, on BAU and project work
  • Working with project teams to ensure documentation is maintained and up to date.
  • Excellent communication skills, both written and verbally.

Key Skills required:

  • MCSE Certification
  • VMware/Hyper-V experience
  • Experience with SQL & databases would be highly desirable
  • Previous experience in an 2nd/3rdline IT support/IT infrastructure role
  • Knowledge of Active Directory/user group management
  • Able to perform complex troubleshooting
  • TCP/IP and Networking Experience
  • Full driving licence


Our client is offering a starting salary of £32,000 - £33,000 per annum, with a variety of excellent benefits available on offer.

Interested?! Send your up-to-date CV to Ian Tittley at Crimson for review

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Crimson is acting as an employment agency in regard to this vacancy.

Software/Technical Analyst – 2nd/3rd Line – Remote