IT Solutions Manager – Retail/Change Management - Willenhall (PR/CR/010238) Willenhall, England

Salary: GBP50000 - GBP55000 per day + Excellent Benefits

IT Solutions Manager – Retail/Change Management - Willenhall

IT Solutions Manager required for a global retail organisation that is currently undergoing exciting growth and change. Within the role, you be responsible for managing change and problem management for all international territories. Working alongside project managers, you will assist in the overall delivery of key strategic projects and other smaller change requests.

The ideal candidate will have IT retail experience, along with the experience of developing and implementing processes and policies. You will be used to working in a fast-paced environment, and flexible to frequent international travel.

Key Responsibilities of the role

  • Work with project teams to understand the system functionality and non-functional requirements for all business areas
  • Ensure that changes are appropriately tested and managed through the change control process, working with the change and transition team
  • Acting as incident manager if international application issues are encountered
  • Work with project managers/owners to plan and execute projects, ensuring that teams appropriate requirements, direction and resources to deliver new products effectively
  • Work with external vendors to ensure change is delivered on time and incidents are resolved quickly

Key Skills of the role

  • Experience working in a fast-paced retail IT environment, and an ability to manage multiple workflows
  • Experience with change and problem management, alongside experience managing a variety of different projects
  • Experience in the development and implementation of processes and policies
  • Previous experience working in a customer-focused role/technical support position
  • Ability to manage relationships with external vendors and support partners
  • Flexibility for frequent international travel is essential for this role


The salary for this position is £50,000 per annum (but there may be some flex on this) plus car allowance/excellent benefits and fantastic company culture.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

IT Solutions Manager – Retail/Change Management - Willenhall