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IT Service Delivery Manager – ITIL – London/Flexible

IT Service Delivery Manager required for a well-known organisation based in North-West London, where you will be responsible for managing all aspects of IT Service Delivery & Technology service, working with internal teams and external third-party suppliers. Working with these teams, you will ensure the effective governance and performance of service delivery throughout the organisation. The role will be 2 days in the office, with 3 days from home.

The ideal candidate will have previous service delivery management experience, particularly around ITIL and the management of third-party providers/business stakeholders. You will ideally have a well-rounded technology background, preferably with traditional and Cloud (Azure) environments.

Service Delivery/ITIL/Major Incident/External Suppliers/KPI’s

Key Responsibilities of the role

• Ensure the effective governance and performance of outsourced partners and internal teams, with a focus on operational excellence and timely delivery.
• Work with other teams to evolve and shape the service delivery function to be relevant and fit for purpose.
• Ensure evidential data analysis and documentation is validated to ensure process compliance.
• Manage incident escalation and co-ordination with the 3^rd party provider where required.
• Co-ordination and publishing of IT Service metrics, ensuring all KPIs and SLAs are reported with relevant narrative.

Service Delivery/ITIL/Major Incident/External Suppliers/KPI’s

Key Skills required for the role

• Experience with managing third party service providers and business stakeholders.
• Experience of bringing clarity to incidents and managing them to resolution.
• Solid project management and change management experience.
• Well-rounded technology experience and strong technical background in both traditional and cloud (Azure preference) environments.
• Worked on delivery and servicing of consumer facing technology platforms.
• Effective presentation skills (written & verbal).

Salary

The salary for this position is up to £80,000 per annum, depending on experience, plus excellent benefits. The role will be a hybrid working model, 2 days in the office, 3 days from home.

Interested?! Apply with your up to date CV for Ian Tittley at Crimson to review

Crimson are acting as an employment agency in regards to this vacancy

IT Service Delivery Manager – ITIL –  London