IT Service Delivery Support Analyst – ITIL - Burton-On-Trent (PR/CR/010475) Burton-On-Trent, England

Salary: GBP0 - GBP1 per annum + Excellent Benefits

IT Service Delivery Support Analyst – ITIL - Burton-On-Trent

IT Service Delivery Support Analyst required for a leading organisation based in Burton-on-Trent, where you will be responsible for providing a high-quality service, whilst responding to a range of internal IT issues. Within the role, you will work collaboratively and continue to promote service improvement, acting as a key contact point within and on behalf of, IT and for the business. This role is initially a fixed term contract position.

The ideal candidate will have 2nd line experience, experience/certification with ITIL and proven experience operating in a high-paced IT Service/Operations role.

Key Responsibilities of the role

  • Take ownership for the incident and problem management processes; ensuring compliance across the IT arena and promoting best practice.
  • Support the major incident management process, throughout the life of the incident, helping to drive an effective and timely resolution whilst keeping key business stakeholders informed.
  • Build strong relationships across IT and the wider business, acting as a point of contact and actively promoting and assisting the adoption of continual service improvement process.
  • Support the IT Service Delivery team as it transitions to, and embeds, new ways of working arising from the major transformation programme.

Key Skills of the role

  • The ideal candidate will have 2nd line experience, preferably in a fast-paced ITIL environment
  • Experience of working with Service Management Toolsets, and be able to confidently extract, interpret and present data.
  • Self-motivated, energetic with a ‘can-do’ attitude. Well organised with a systematic approach
  • Strong analytical skills and high level of attention to detail.
  • Excellent communication skills and track record of successfully managing stakeholder relations at all levels.


The salary for this position is highly competitive, please apply to discuss in more detail.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

IT Service Delivery Support Analyst – ITIL - Burton-On-Trent