Admin Officer (Civil National Business Centre)
Location: Northampton (NN1 2LH)

If you’re someone who enjoys keeping things moving-supporting customers, getting admin right, and thriving in a fast-paced environment-this is a brilliant opportunity to join a reputed client in the Government. You’ll be the calm, capable point of contact that helps drive accurate, timely outcomes.

What you'll be doing:
• Field calls from members of the public seeking assistance with their claim
• Keep regular contact with court staff at processing sites across the country
• Resolve customer queries across a range of contact channels, with the customer at the heart of everything you do
• Consistently meet performance indicators for accuracy and timeliness
• Contact customers to arrange dates for appointments
• Carry out phone and general admin duties, following set procedures and instructions under general supervision
• Prepare routine correspondence and act as an administrative liaison with internal and external sources
• Update in-house systems and send out letters, applications, and orders

What you'll bring:
• A positive approach and a can-do attitude, even when things change
• Openness to change, with the confidence to take on challenges
• Flexibility and the ability to adapt across teams and processes
• Clear, customer-focused communication and the ability to resolve queries effectively
• Strong computer literacy and confidence using standard Microsoft applications

Additional information:
• Working hours: Monday-Friday, 08:30-17:00 (37 hours per week)
• Pay rate: £13.25

If you’re organised, adaptable, and take pride in delivering accurate support, we’d love to hear from you. Apply now to be considered for this Admin Officer role in Northampton.