Admin Officer (Civil National Business Centre)
Location: Northampton (NN1 2LH)
• Working hours: Monday-Friday, 08:30-17:00 (37 hours per week)
• Pay rate: £13.25

Assignment runs until 31/3/2027 

If you’re someone who enjoys keeping things moving-supporting customers, getting admin right, and thriving in a fast-paced environment-this is a brilliant opportunity to join a reputed client in the Government. You’ll be the calm, capable point of contact that helps drive accurate, timely outcomes.

What you'll be doing:
• Field calls from members of the public seeking assistance with their claim
• Keep regular contact with court staff at processing sites across the country
• Resolve customer queries across a range of contact channels, with the customer at the heart of everything you do
• Consistently meet performance indicators for accuracy and timeliness
• Contact customers to arrange dates for appointments
• Carry out phone and general admin duties, following set procedures and instructions under general supervision
• Prepare routine correspondence and act as an administrative liaison with internal and external sources
• Update in-house systems and send out letters, applications, and orders

What you'll bring:
• A positive approach and a can-do attitude, even when things change
• Openness to change, with the confidence to take on challenges
• Flexibility and the ability to adapt across teams and processes
• Clear, customer-focused communication and the ability to resolve queries effectively
• Strong computer literacy and confidence using standard Microsoft applications

Additional information:
Must live within 1 hour of location

If you’re organised, adaptable, and take pride in delivering accurate support, we’d love to hear from you. Apply now to be considered for this Admin Officer role in Northampton.