Admin Officer
Location: Manchester

Hours - 9am to 5pm Monday to Friday ( 37 hours ) Occasional Saturday working will be required

Payrate £12.86 per hour

If you’re someone who enjoys helping people through complex moments, staying organised under pressure, and keeping services running smoothly, this may be the role for you.  You’ll play a key administrative and front-line support role that helps users access justice with clarity, care, and consistency.
What you'll be doing:
• Undertake administrative tasks to prepare for, facilitate, and conclude hearings
• Support users and stakeholders via face to face, telephone (incoming and outbound), and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, specific information-especially where needs are complex
• Follow complaints policies and procedures, responding quickly to reduce escalation and updating relevant systems as required
• Provide operational support using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Support jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Support enforcement procedures, including financial assessments and fine collection support, plus basic statistical/financial reporting
• Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
What you'll bring:
• Confidence delivering clear, consistent information and signposting people to the right support
• Strong admin capability, attention to detail, and commitment to secure handling of information
• A calm, proactive approach to service delivery, especially when responding to urgent issues
• An understanding of the importance of processes, performance targets, and compliance
Additional information:
• Saturday working may be required, with a day off in the week
Ready to make a real difference in a role that’s fast-paced and people-focused? Apply now to be considered for this Manchester opportunity.