Admin Officer
Location: Central London, EC4A 1NL

Hours - Monday to Friday - 9am to 5pm ( 37 Hours )

Payrate £13.36 per hour

If you’re looking for a role where your administration, communication and calm judgement genuinely help people take part in justice, this is a great opportunity. If you are confident and organised individual who thrives on delivering first-class support / services to assist in day-to-day operations, this may be the role for you.

What you'll be doing:
• Manage and ensure customer details are accurate and up to date
• Support the general public through face-to-face engagement, telephone (incoming and outbound) and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, specific information-especially where needs may be complex
• Prepare for and facilitate hearings by undertaking relevant administrative tasks to support successful outcomes
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating systems as required
• Process operational support activities using standard operating procedures to maintain service standards and performance targets
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support key operational areas including jury service tasks, listing and scheduling, basic financial/statistical reporting, and parts of enforcement support
• Contribute to health and safety operations (under team leader guidance), including facility checks, issue logging and PEEPs

What you'll bring:
• Strong administrative accuracy and the ability to manage sensitive information responsibly
• Excellent communication skills, with empathy and confidence when dealing with a range of users
• A proactive, solutions-focused approach to enquiries-using guidance and procedures to get people to the right place
• The ability to follow processes consistently, especially in busy operational environments
• Good awareness of risk and a readiness to escalate to the Senior Person on Site when required

Additional information:
• Support facilities and safety governance tasks, including issue logging and key/safety related checks under guidance
• Help coordinate diary and provide dedicated judicial business support as locally required

If you’re ready to bring your skills to a meaningful, fast-paced role in London, we’d love to hear from you-apply today.