Administrative Officer
Location: Newport
Are you the kind of person who feels satisfaction when details are right, forms are complete, and customers get clear answers? 
What you’ll be doing:
• Handling incoming post and allocating it into the right working trays (Designs and Trade Marks)
• Scanning documents via Kofax and keeping records accurate, including dates and application numbers
• Capturing trade mark and design paper applications, making sure all information is recorded correctly
• Answering queries by letter, email and telephone from internal and external customers
• Carrying out preliminary examination of each formality against agreed quality criteria
• Communicating objections clearly, explaining the reasoning behind decisions
• Uploading emails and attachments to internal systems
• Supporting excellent IP services through hybrid working (remote working and attending site as required)

What you’ll bring:
• A careful, quality-focused approach-your attention to detail will help prevent errors before they escalate
• Confidence communicating clearly with customers, including when explaining objections
• Strong organisational skills to manage paperwork, dates and application references accurately
• Comfort working both independently and as part of a team, including on Teams calls and video meetings
• A flexible, professional attitude-able to attend the office when needed (including training and business-essential work)
Additional information:
• You’ll be expected to attend the office at least 1 day per week (about 20% of your working hours). You may be able to choose the day, but there will be occasions at short notice.
If you’re ready to bring precision, professionalism and a helpful customer mindset to a role with real purpose, we’d love to hear from you. Apply today.