Service Desk Administrator

Llanelli

£25,000 - £29,000

A well-established and successful manufacturer, this company is recognised as the market-leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team.

Role & Responsibilities:

• Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
• Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
• Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
• Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
• Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

Knowledge, Skills & Experience:

• Proven experience in customer-facing administration and operations
• Excellent communication skills - verbal, written, and interpersonal.
• IT proficiency, especially in service tracking, reporting, and administration systems.

Benefits Package:

• A starting salary between £25,000 - £29’000
• Opportunities for technical advancement
• Flexible Working
• Health & Wellbeing Program

To apply please email your CV / resume to Kieranr@hunterselection.co.uk

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk

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