Helpdesk Advisor – UKSV (Government Vetting Services)

Location: Glasgow (Central) – Hybrid (3 days in office, 2 days remote)
Type: Temporary (until March 2027) with high extension potential
Start Date: August 2026
Hours: Monday to Friday, standard hours
Pay: £12.86 per hour, paid weekly, increasing to £14.24 after 12 weeks

Our client, a reputable organisation delivering vital vetting services, is hiring for a Helpdesk Advisor to join their team in Glasgow. This role is perfect for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service.

Within the UKSV helpdesk, we have different platforms our customers can contact us and staff can be flexed across these platforms. Currently, our phone lines are only open in the morning and this is our primary contact method; correspondence is prioritised in the afternoon.

What you'll be doing:
• Acting as the first point of contact for UKSV customers across all channels, providing professional advice and assistance.
• Handling a high volume of enquiries via phone, email, and digital platforms, ensuring quality and accuracy.
• Resolving customer issues promptly and escalating complaints when necessary.
• Maintaining accurate records and updating information within IT systems efficiently.
• Building and maintaining positive relationships with customers through a customer-focused approach.
• Supporting the delivery of service standards and KPIs, contributing to a positive customer experience.

What you'll bring:
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• A positive attitude towards customer service and personal development.
• Proficiency in Microsoft Office and Google Suite.
• Ability to multitask and adapt to changing workloads in a target-driven environment.

This is an exciting opportunity to join a dedicated team supporting vital government services. If you’re passionate about helping others and thrive in a dynamic setting, we’d love to hear from you!