The Customer Supply & Export Co-ordinator will process all sales orders to agreed standards from receipt to final delivery in an accurate and timely fashion to achieve customer service KPIs (Case Fill/ OTIF).  The job holder will act as a primary point of contact regarding order and delivery queries.

The job holder will be responsible for the creation and communication of export paperwork in relation to ROI and NI orders.  They will proactively resolve order queries with internal and external stakeholders to meet business and customer expectations.  They will become the ‘Customer Expert’, maintaining and updating customer data on a regular basis to ensure information is accurate.

We have strong company values which are genuinely applied to our decision making and how we conduct ourselves daily.

The successful candidate will benefit from a supportive environment, where both internal and external training will be provided.  We have a culture where we encourage personal development enabling our employees to reach their potential. Striving for continuous improvement is part of the Company DNA.

Key Responsibilities

•      Sales Order Input & Administration

•      Customer Liaison

•      KPI / Shortage Reporting

•      Preparation of Export Paperwork

·         Update orders when required and make necessary amendments, chasing outstanding information.

·         Liaise with the Commercial Team / Account Managers on ensuring pricing, promotional and other relevant information is correct and in place to successfully process sales orders

·         Evaluate orders and assess them for the correct MOQ and MOV, contact customers to amend orders as necessary to ensure they meet these criteria.

·         Support the Commercial Team / Account Managers with order information when required including updating on any late and / or failed deliveries.

·         Work with sales and the customer supply team to develop an allocation plan when necessary.

·         Support the Customer Supply Manager in providing information required for joint supply chain plans and ad-hoc customer queries.

·         Update Master Data in AS400, including raising new SKU codes when requested

·         Respond to customer queries which come into the business via the sales shared inbox.

·         Liaise with the Credit Control team on various subjects including new account set up, customer master data updates including new delivery addresses, and credit held orders and release dates

·         Raise Customer Collections Notes and process these when required

Key skills / Experience / Qualifications

·         IT literate with experience of MS office applications.

·         Experience with AS400 / iSeries or similar for order entry

·         Strong communication and excellent interpersonal skills. Comfortable liaising with individuals at all levels.

·         Excellent attention to detail.

·         Sound understanding of basic supply chain principles, transport processes and export procedures

·         Able to work to strict deadlines and remain calm under pressure.

·         Proactively seeks improved ways of working and adoption of best practice principles.