Admin Officer 
Location: Salisbury, SP2-7EP                                                                                                                                  Monday- Friday 9am-5pm                                                                                                                                        Pay rate: £12.86ph

We’re hiring for an Admin Officer  to join a busy court environment in Salisbury. This is a front-line administrative role where your calm, confident support helps hearings run smoothly and helps members of the public and stakeholders understand what to do next.

What you’ll be doing:
• Carry out administrative tasks to prepare for, facilitate and support hearings
• Provide customer service support in person, by telephone and via webchat, and respond to correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right help and provide clear, consistent information-especially for people with complex needs
• Follow complaints policies and procedures, responding promptly and helping prevent escalation while keeping records updated
• Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Support jury service activities, including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Contribute to health and safety activity (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
• Make routine decisions to prioritise your workload and act quickly within established procedures-escalating complex or exceptional matters as required

What you’ll bring:
• A flexible approach and confidence to work as part of a team, taking direction from Team Leaders to deliver daily priorities
• Strong digital skills, with proficiency in Microsoft Office and confidence working with databases
• Excellent communication, including the ability to explain complex processes clearly in potentially difficult or distressing situations
• Customer service mindset to support effective participation in hearings, including for witnesses and users dealing with complex circumstances
• Resilience, professionalism and impartiality when handling challenging information
• Sound judgement for non-routine issues such as safeguarding concerns, security risks, or situations involving potentially violent people
• If you're successful in your application an Enhanced  DBS will be required as part of the on-boarding checks with Brook Street.

If you’re organised, people-focused, and ready to make a real difference in a customer-facing administrative role, we’d love to hear from you. Apply now-our team will review your details and get in touch about next steps.