Admin Officer
Location: Ipswich IP4-1AQ
Pay Rate: £12.71ph
Working Pattern: 

If you’re the kind of person who notices the details, stays calm under pressure, and enjoys being the first friendly face for visitors and callers-this could be a great match. Our Client is hiring for an Admin Officer to support day-to-day office operations within the Probation Service Directorate in HMPPS, providing reception and transactional admin support with care, professionalism and discretion.

What you’ll be doing:
• Being the first point of contact for visitors and telephone/email enquiries-greeting people professionally and logging arrivals/departures
• Issuing visitor passes/security fobs and ensuring the right staff are notified
• Answering basic service enquiries and directing more technical questions to managers
• Supporting building logistics: mail, ordering stationery/PPE, meeting room equipment, deliveries, and booking support (including hot desk/car parking)
• Assisting with petty cash and travel warrant processes between probation properties
• Supporting Health & Safety and security duties, including key holder responsibilities, fire/panic alarm testing, CCTV monitoring and evacuation support (where required)
• Logging building faults/incidents and escalating maintenance needs appropriately
• Supporting operational case administration when needed, including confidential file/admin updates, scanning/archiving and producing documentation and correspondence
• Maintaining confidentiality and handling sensitive information in line with policy

What you’ll bring:
• Proven confidence with ICT, with strong proficiency across Microsoft Office applications
• Excellent communication skills (verbal and written), with a professional, approachable manner
• The ability to observe, use tact and diplomacy, and escalate appropriately when safeguarding/risk concerns arise
• A commitment to diversity, equality and anti-discriminatory practice
• An organised approach to admin-especially when checking details are correct (including where templates are used)

Additional information:
• Core hours include regular unsocial hours (evenings and/or weekends) based on business need (part-time options may be available)
• You must be able to cover at least one evening shift (finishing up to 9pm), and Monday & Tuesday mornings
All external candidates are subject to security and identity checks, and then a probation period. If you’re ready to bring steadiness, professionalism and care to a frontline administrative role, we’d love to hear from you. Apply today via Job Advert.