Job Title: Admin Officer (Grade 4)
Location: Rivers House at Sunrise Business Park, Higher Shaftesbury Road, Blandford Forum, Dorset, DT11 8ST
Office/Hybrid/Remote: Office Based
Pay Rate: £17.84
Hours:  Monday to Friday, 9.00am to 5.00pm
Contract Length: 1 Year with possibility of extension
Training: On the Job Training
DBS: Basic DBS
Must Live within 1 hour of Office Location.

At Our Client, we don’t just talk about diversity and inclusion-we actively build it into how we work. If you’re someone who enjoys helping people, turning enquiries into clear action, and communicating with confidence, this varied role could be a great fit. You’ll support excellent customer service while strengthening engagement with key stakeholders.
What you’ll be doing:

• Manage executive and political correspondence-from logging through to final, high-quality responses
• Help prepare clear, accurate briefings for MPs and support relationship-building with political stakeholders
• Work with Government Relations to respond to Parliamentary Questions, often to tight deadlines
• Triage and coordinate MP and stakeholder enquiries, delivering timely, professional outcomes
• Support customers with enquiries, complaints, and FOI/EIR requests, including managing a caseload in line with operational instructions
• Lead on complex complaints and information requests, ensuring statutory requirements and the Customer Charter are met
• Lead complex enquiries for the Wessex area, working across the organisation to gather accurate information and deliver responses
• Contribute as part of a dispersed team across Blandford and Bridgwater, with occasional meetings

What you’ll bring:

• Strong written and verbal communication skills, with the drive to shape clear, compelling messages
• Enthusiasm for customer service, with experience handling general enquiries and customer contact (in person or digital)
• Confident self-management-able to prioritise and meet deadlines
• Experience handling FOI/EIR requests and managing information enquiries
• A team-first approach, building positive working relationships
• The ability to guide or support others
• A basic understanding of the remit of Local Operations technical teams

Additional information:

• Occasional meetings with a dispersed team across Blandford and Bridgwater
  
  

If you're successful in your application a Basic  DBS will be required as part of the on-boarding checks with Brook Street.
If you’re ready to combine customer impact with meaningful stakeholder engagement, apply today and take the next step in a role where your communication truly matters.