Admin Officer                                                                                                                                                Teesside Combined Court 
Location: Middlesbrough,TS1-2AE
Monday-Friday 9am-5pm
Pay Rate £12.86ph

If you’re the kind of person who stays calm under pressure and enjoys helping people through important moments, this is a fantastic opportunity to join a vital court-facing team. Our Client is hiring an Administrative Officer to deliver customer-focused support, keep processes running smoothly, and ensure the right information reaches the right people-efficiently and securely.

What you'll be doing:
• Manage day-to-day vacancy and hearing administration, checking details are correct and up to date
• Undertake administrative tasks to prepare for, facilitate, and result hearings
• Support users and stakeholders via face-to-face engagement, telephone (incoming and outbound), and correspondence in different formats
• Use HMCTS service scripts and knowledge articles to signpost people to the right support and provide clear, consistent information
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking, plus expenses and court fee processing
• Assist with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and basic statistical/financial reporting
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:
• Strong administrative accuracy and confidence handling sensitive information
• Clear communication skills and a helpful, service-first approach-especially when supporting users with complex needs
• Ability to follow procedures and service standards while working to performance targets
• Professional judgement and a calm mindset when risks are identified, escalating to the Senior Person on Site (SPoS) when required
• Comfort coordinating tasks that keep busy court activity moving, including tracking and deadlines

Additional information:
• You’ll also provide dedicated judicial business support such as diary coordination and local administrative tasks.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.
If you’d like to bring your skills to a role where your work genuinely matters, apply now to be considered.