Admin Officer - Court Centre
Location: Nottingham, NG1-7EJ                                                                                                                  Monday-Friday 9am-5pm                                                                                                                                    Pay rate: £12.86ph 

Assignment runs until 31/3/2027 

If you’re someone who enjoys making a real difference behind the scenes, this is a brilliant opportunity to support courts to run smoothly and ensure people can access justice with clarity and confidence. Our Client is hiring for an Admin Officer to join a team where your day-to-day work directly impacts users, colleagues, and public service outcomes.

What you'll be doing:
• Undertake administrative checks and vacancy management to ensure details are accurate
• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone (incoming and outbound), and correspondence in a range of formats
• Use HMCTS service scripts and knowledge articles to signpost users to the right services, including clear guidance for those with complex needs
• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity
• Follow complaints policies and procedures-respond promptly to prevent escalation and keep records updated as required
• Process case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks such as selection, deferral, reassignment, and attendance tracking, including processing related expenses and court fees
• Assist with listing and scheduling, supporting responsiveness to urgent matters and adherence to listing policies
• Support enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., facility checks, issue logging, and PEEPs) under team leader guidance

What you'll bring:
• Strong administrative capability with an eye for accuracy and detail
• Confidence dealing with people and providing clear, consistent information
• Professional communication skills across face-to-face, telephone, and written channels
• Calm, compliant approach to handling sensitive information and procedural tasks
• A proactive mindset-able to spot risks relating to buildings and escalate appropriately

Additional information:
• Ability to follow standard operating procedures and work to performance and service standards
• Experience supporting operational processes and maintaining accurate records
If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.
Ready to support a service that matters? Apply now to be considered for this HMCTS AO opportunity in Nottingham.