Admin Officer
Location: St Helens County Court, St Helens WA10-1SZ                                                                                Monday-Friday 9am-5pm                                                                                                                                      Pay Rate: £12.86ph 

If you’re at your best when you’re organised, calm under pressure and focused on helping people, this is a fantastic opportunity to support a busy court and family court environment. Our Client is hiring for an Admin Officer.

What you'll be doing:
• Carry out administrative duties to prepare for, facilitate and support hearings
• Provide customer-focused support to users and stakeholders via face-to-face contact, telephone (incoming and outbound) and correspondence in different formats
• Use established service scripts and knowledge to signpost users and deliver clear, consistent information-especially where needs may be complex
• Follow complaints policies and procedures, responding promptly to help prevent escalation and keeping systems updated as required
• Process work under standard operating procedures to meet performance and service standards
• Handle case files with accurate data entry, secure information management and compliance with retention and data loss requirements
• Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus related expenses and court fees
• Assist with listing and scheduling to ensure efficient use of judicial time
• Support enforcement activity, including financial assessments, fine collection support and basic statistical/financial reporting
• Contribute to health and safety activity (e.g., facility checks, issue logging and PEEPs), under guidance

What you'll bring:
• Strong administration skills with an eye for accuracy and compliance
• Confidence speaking with people face to face and over the phone, with empathy and professionalism
• Clear communication skills, able to provide guidance and signposting in a way that helps people participate effectively
• A proactive approach to risk awareness and escalation when needed
• Ability to follow procedures and support performance targets

Additional information:
• This is an Enhanced DBS-level role

If you’re ready to bring structure, reassurance and reliable admin support to a meaningful environment, we’d love to hear from you. Apply now for the Admin Officer (AO) role in St Helens.