Admin Officer (Probation Service)
Location: Bury St Edmunds, IP33-3TU
Monday-Friday 9am-5pm
Pay rate:£12.71ph

If you’re the kind of person who keeps things running smoothly, cares about people and can handle sensitive information with professionalism, this role could be a great fit. Our Client is hiring for an Admin Officer to provide vital administrative support that helps probation staff and individuals supported by the service stay on track-through efficient processes, accurate records and timely action.

What you'll be doing:
• Set up and maintain accurate people-on-probation and victim information on approved databases
• Support referrals and relationships between offender management, victims, interventions, service providers and external agencies to help manage risk and reduce reoffending
• Prepare, maintain and collate case records, files and management information to the required standards
• Receive and distribute information and communications by telephone, email and post, ensuring it’s handled appropriately
• Provide effective reception and telephone enquiry cover when required
• Act as a single point of contact within the unit for a specialist area of work, as needed
• Make practical arrangements for the implementation of the Sentence Plan (appointments, directions and related actions)
• Carry out enforcement administration as required, and process petty cash/vouchers/warrants for travel costs with accurate records
• Organise resources, equipment and facilities for case-related activities, and report faulty items for replacement/repair
• Support meetings by organising agendas and preparing notes/minutes and action points
• Work in line with Health and Safety procedures and complete equipment tests when required
• Provide cover within the unit and support other units within the LDU and Division as appropriate
• Complete safeguarding children duties in accordance with statutory responsibilities and agency policies
• Reinforce pro-social behaviour and attitudes, and challenge anti-social behaviour and attitudes
• Provide administration support to a Senior Probation Officer
• Demonstrate commitment to equality and inclusion in your day-to-day work

What you'll bring:
• Ability to use databases and strong keyboard/IT skills, including proficiency in MS Office Word and basic Excel
• Good communication skills (verbal and written), with the confidence to engage with a wide range of people
• The ability to work on your own initiative and manage priorities effectively
• The confidence to handle situations involving crisis, distress, or inappropriate/aggressive behaviour by seeking appropriate support in line with procedures
• A quality-focused approach and commitment to delivering at pace

Additional information:
• This role may include some out-of-hours work
• All activity must comply with policies relating to sensitive/confidential information
• You’ll be expected to take on reasonable changes or additional tasks at a similar level when required
• All candidates are subject to security and identity checks prior to taking up post
• External candidates will be subject to 6 months’ probation (internal candidates may be subject to probation if they have not previously completed a probationary period within HMPPS)

If you’re ready to bring structure, care and professionalism to a role that genuinely supports better outcomes for people and communities, we’d love to hear from you. Apply now for this Admin Support opportunity in Bury St Edmunds.