Admin Officer
Location: Torquay, TQ2-7AZ                                                                                                                            Monday-Friday 9am-5pm                                                                                                                                    Pay Rate: £12.86ph

If you’re calm under pressure, confident speaking with people and passionate about helping others access justice, our client has a fantastic opportunity in Torquay, this role combines customer service, administrative support and operational help to ensure court services run smoothly-especially when users need clarity and reassurance.

What you'll be doing:
• Undertaking administrative tasks to prepare for, facilitate and complete hearing activity
• Supporting users and stakeholders via face-to-face engagement, inbound/outbound telephone contact, and responding to correspondence in different formats
• Using service scripts and knowledge articles to signpost the right support and provide clear, consistent information-particularly for users with specific or complex needs
• Following complaints policies and procedures, providing timely responses to help prevent escalation, and updating systems when required
• Processing work in line with standard operating procedures to meet performance targets and maintain service standards
• Handling case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Managing jury service tasks including selection, deferral, reassignment and attendance tracking, as well as processing related expenses and court fees
• Assisting with listing and scheduling, supporting urgent matters and adhering to listing policies
• Supporting enforcement procedures including financial assessments, fine collection support, and producing basic statistical and financial reports
• Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
• Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required

What you'll bring:
• Strong customer service skills with the ability to provide clear, accurate information with empathy
• Confidence communicating with a wide range of people, including those with complex needs
• A careful, compliance-minded approach to data handling and administrative accuracy
• Ability to follow procedures and work to performance and service standards
• Clear, professional judgement-especially when responding quickly to reduce escalation

Additional information:
• You’ll also support operational needs such as diary coordination and local administrative requirements, as part of the wider team.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Ready to make a real difference for users and help keep court services moving? Apply now to be considered for this Customer Service / Court Administrative Support role in Torquay.