Admin officer                                                                                                                                                        Location: Blackburn                                                                                                                                                Pay rate: £12.86ph                                                                                                                                                Monday-Friday 9am-5pm

If you’re at your best when helping people through complex situations, this is a role where your care, clarity and calm communication truly matter. We are recruiting  for an admin officer, supporting Family Court users and helping keep services running smoothly-through phone, face-to-face and written communication.
What you'll be doing:
• Undertake administrative tasks to prepare for, facilitate and support hearing activity
• Provide support to users and stakeholders via face-to-face engagement, incoming/outbound telephone calls, and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Manage jury service admin, including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling, supporting judicial time and responding to urgent matters in line with listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety activity, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
What you'll bring:
• Confidence communicating clearly with people who may have specific or complex needs
• Strong administrative capability with an eye for accuracy and compliance
• A proactive, solutions-focused approach-especially when responding quickly to prevent escalation
• Team-minded working style, able to follow standard operating procedures and service standards
• The ability to manage sensitive information responsibly
Additional information:
• You’ll also identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required.
If you’re ready to make a real difference through excellent customer support and administration, we’d love to hear from you. Apply now to be considered for this Blackburn AO opportunity.

If successful in your application a Basic DBS will be required as part of the on-boarding checks with Brookstreet.

Please also be advised this role will also require travel to support other locations on an adhoc basis.