Customer Support Coordinator – Southampton – £25,000–£27,000 – Free On-Site Parking – Full-Time, Office-Based (Monday to Friday)

Are you a highly organised and customer-focused professional who thrives in a fast-paced environment? We’re looking for a proactive and personable Customer Support Coordinator to join a dynamic and supportive team in Southampton. This is a fantastic opportunity to play a key role in delivering exceptional service while managing a high volume of client interactions and administrative tasks.

What You’ll Be Doing:

• Acting as the main point of contact for a portfolio of clients, ensuring their needs are met with efficiency and care.
• Processing and managing customer orders with accuracy and attention to detail.
• Handling a high volume of inbound calls and emails, providing timely and professional responses.
• Coordinating with internal departments to ensure smooth and efficient service delivery.
• Maintaining and updating client records and databases to ensure accuracy.
• Monitoring stock levels and proactively managing customer requirements.
• Supporting the wider team with general administrative duties and providing cover during absences.

What We’re Looking For:

• Proven experience in a customer service or administrative role, ideally in a fast-paced environment.
• Excellent communication skills and a confident, friendly telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and the ability to learn new systems quickly.
• A proactive, solutions-focused mindset with a keen eye for detail.
• A team player who is reliable, adaptable, and thrives under pressure.