Scheduling Administrator – Basingstoke – Temporary 10 month role - £14.35 per hour – Office based Monday to Friday with Saturdays 9-1pm - Shifts include 10-7pm - 9-5pm and Sat 9-1pm

We are looking for a highly organised and proactive Scheduling Administrators to join a fast paced team to support with a large project. In this role, you will be responsible for arranging and managing appointments for a busy team of surveyors, ensuring efficient use of their time and delivering an excellent experience for clients. This is a key operational role requiring strong coordination, communication, and problem‑solving skills.  

Key Responsibilities of the Scheduling Administrators

• Making outbound calls to schedule and coordinate appointments for surveyors, considering travel time and appointment duration.
• Maintain well‑structured calendars and optimise daily routes.
• Communicate with clients and surveyors to confirm appointments and resolve any scheduling conflicts.
• Deliver exceptional customer service and provide clear, professional communication.
• Adjust schedules as necessary to accommodate changes or unexpected situations.
• Produce reports on appointment volumes, cancellations, and no-shows. This is KPI driven. 
• Collaborate with internal teams to ensure smooth operational flow.

Skills and experience

• Excellent verbal and written communication skills.
• Strong organisational ability with high attention to detail.
• Able to manage multiple tasks independently.
• Confident using scheduling systems and Microsoft Office Suite.
• Experience in scheduling, coordinating, or administrative roles (preferred).