Are you ready to take the next step in your IT career? We're looking for a proactive and enthusiastic IT Operations Support Specialist to join a dynamic and forward-thinking IT team. This role offers the perfect blend of hands-on technical support and exposure to enterprise infrastructure—ideal for someone eager to grow in the world of IT operations.

What You’ll Be Doing:

Service Desk Support

• Be the first point of contact for IT support via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for both local and remote users.
• Handle user onboarding/offboarding, including account setup and equipment provisioning.
• Escalate complex issues to senior engineers and maintain clear documentation of incidents and resolutions.

Infrastructure Operations

• Assist with system checks, builds, and updates under the guidance of the Infrastructure Engineering team.
• Monitor system alerts and escalate issues as needed.
• Support asset inventory and hardware lifecycle processes.
• Contribute to IT projects and deployments.

What You’ll Bring:

• 3–5 years of experience in a technical support or service desk role.
• Solid understanding of Windows OS (desktop and server).
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively.
• Basic knowledge of networking, virtualization, and storage.

Bonus Points For:

• Exposure to ITIL practices or certification.
• Experience with endpoint management tools.
• Interest in systems administration and networking.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.

This is a fantastic opportunity for someone looking to deepen their technical skills and gain real-world experience in enterprise IT operations. If you're passionate about technology and love solving problems, we’d love to hear from you!