Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We’re seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.

What You’ll Be Doing

• Responding to customer enquiries via phone and email in Dutch
• Managing and prioritising requests including orders, samples, claims, and complaints
• Ensuring timely and professional resolution of customer issues
• Maintaining accurate records and updating systems
• Collaborating with team members to resolve queries and meet performance goals
• Escalating and correcting errors with a solutions-focused mindset

What You’ll Bring

• Fluency in Dutch and English (written and spoken)
• Previous experience in customer service
• Strong multitasking and organisational skills
• Attention to detail and problem-solving abilities
• Confidence using Salesforce and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Your Schedule

• Monday to Friday, 8am – 4pm, 37.5 hours per week
• Hybrid working model: 2 days from home, 3 days on site

Perks & Benefits

• 25 days holiday + 8 bank holidays
• Access to Hapi employee benefits platform
• Free on-site parking