Customer Service Advisor

Are you an experienced Customer Service Advisor with a background in internal sales or customer support? Do you enjoy building strong customer relationships, solving problems and delivering excellent service?

We're looking for a motivated and organised individual to join our clients busy Customer Service team in Glasgow. You'll play a key role in supporting customers from enquiry through to order fulfilment, ensuring a smooth and professional experience while working closely with colleagues across sales, engineering and operations.

This is an excellent opportunity to join a well-established business that values teamwork, customer service and continuous improvement.

What You'll Be Doing

• Responding to customer enquiries promptly and professionally.
• Preparing accurate quotations in line with agreed pricing structures.
• Processing customer orders using the ERP system.
• Reviewing orders to ensure all customer requirements can be fulfilled.
• Keeping customers updated on delivery schedules and any changes.
• Providing advice on suitable products, alternatives and new product ranges.
• Liaising with internal departments to ensure product availability and on-time delivery.
• Supporting customers with technical queries by working alongside the engineering team where required.
• Delivering a high standard of after-sales support.
• Building long-term relationships with customers through excellent service.
• Working towards departmental objectives and maintaining compliance with company quality and health & safety procedures.

What We're Looking For

Essential

• Previous experience in a Customer Service, Internal Sales or Sales Support role.
• Excellent communication and relationship-building skills.
• Strong administration and organisational skills.
• High attention to detail and accuracy.
• Good IT skills, including Microsoft Word and Excel.
• Experience using an ERP system.
• A positive, proactive approach with the ability to work both independently and as part of a team.
• GCSEs (or equivalent) including English and Maths.

Desirable

• NVQ/SVQ Level 2 or 3 in Customer Service.
• Experience within an engineering, manufacturing, industrial or technical environment.
• Knowledge of engineering or industrial products.

Why Join Us?

This is a fantastic opportunity to become part of a supportive and collaborative team where your contribution is valued. You'll have the chance to develop your skills, build lasting customer relationships and enjoy a competitive benefits package while working in a dynamic and rewarding environment.

If you're passionate about delivering excellent customer service and are looking for your next career opportunity, we'd love to hear from you. Apply today!

INDFS