Receptionist / Administration Assistant

Location: Aberdeen
Hours: Monday to Thursday, 8:30am-5:30pm ; Friday 8:30am - 5:00pm
Rate: £13 per hour  
Temp to Perm opportunity 
 
About the Role
We are looking for a friendly, organised and professional Receptionist / Administration Assistant to join a busy and growing team in Aberdeen.
 
This is a varied role offering the opportunity to work across Reception, Service and Sales Administration, making it ideal for someone who enjoys meeting and helping people while also providing essential administrative support behind the scenes.
 
As the first point of contact for customers and visitors, you will play an important role in creating a professional and welcoming experience. You will also provide administrative support to the Service and Sales teams, particularly during busy periods, holidays and staff absence.
 
Key Responsibilities
Reception & Customer Service

• Welcome customers, visitors and suppliers in a friendly and professional manner.
• Answer and transfer incoming telephone calls promptly and efficiently.
• Deal with general customer enquiries and direct queries to the appropriate department.
• Maintain a tidy, professional and welcoming reception area.
• Take accurate messages and ensure they are passed to the relevant team members.
• Deliver excellent customer service at all times.

Service Administration Support

• Provide administrative support to the Service Department during busy periods and staff absence.
• Handle service-related telephone enquiries and provide basic information to customers.
• Assist with preparing and processing service invoices, including taking payments.
• Liaise with customers and the Service team to ensure smooth communication.
• Support with general administration, filing and data entry.
• Follow up outstanding information or documentation where required.

Sales Administration Support

• Provide administrative support to the Sales Team during busy periods and holidays.
• Assist with processing sales paperwork and maintaining accurate customer records.
• Prepare and organise documentation relating to vehicle/product sales.
• Update internal systems and databases accurately.
• Assist with customer enquiries and direct sales-related queries to the appropriate team member.
• Support with general administration, filing and document management.
• Ensure paperwork is completed accurately and within required timescales.

About You
We are looking for someone who is professional, approachable and enjoys working in a customer-focused environment.

• Previous experience in a reception, administration or customer-facing role.
• Excellent telephone and communication skills.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office and general computer systems.
• Professional, friendly and approachable manner.
• Ability to work independently as well as part of a team.
• Ability to prioritise tasks and remain calm in a busy environment.

Desirable experience:

• Previous experience within the motor trade, automotive, service or sales environment.
• Experience using dealer management or CRM systems.
• Experience supporting service or sales administration.
• Knowledge of vehicle or service terminology.

If this sounds like you or someone you know, apply now! 
 
Contact Major Recruitment Aberdeen at 01224 454 070 for more information. 
 
INDFS