Program Specialist, Professional Education

Direct Hire Full-Time Role

Location: Santa Clara, CA - Hybrid Role

Duties and Responsibilities:

• Provide leadership to ensure the goals of the Professional Education Department are achieved.
• Share joint ownership and responsibility for all logistical aspects of professional education programs.
• Support efforts to transform how the medical community views lower back pain and SI-joint–related issues, helping position the company as a knowledge leader.
• Collaborate as a team member to achieve departmental goals in a compliant and consistent manner.
• Perform all duties in compliance with applicable worldwide regulatory requirements as outlined in the quality manual.
• Conduct all company business in an honest, ethical, and legal manner consistent with the company’s Code of Conduct, the AdvaMed Code, and all applicable laws and regulations.
• Promptly report any suspected violations of laws, regulations, or company policies; retaliation in connection with good faith reports will not be tolerated.
• Manage the scheduling, coordination, and logistical setup of all HCP (Health Care Professional) training courses.
• Ensure pre-course information is distributed within appropriate lead times to effectively promote each course.
• Manage course budgets on a weekly basis to ensure compliance, appropriate resource utilization, and adherence to Sunshine Act reporting requirements.
• Maintain accurate data for training suppliers, materials, and course records.
• Manage inventory of training support materials, including creation or formatting as needed.
• Maintain detailed training records, budgets, spreadsheets, and related documentation.
• Procure national program approvals as required.
• Support and enforce all regulatory requirements.
• Provide general administrative support to the Professional Education Department.
• Perform lifting and packing of equipment (up to 50 lbs.).
• In cases of potential non-compliance with regulatory standards (e.g., FDA QSRs, ISO 13485, ISO 14971), hold any affected product or documentation and report to Quality, Regulatory, and management.
• Support and adhere to our quality system.

Requirements and Qualifications:

• Minimum of 3 years’ experience as a Program Specialist or Event Planner within a medical device organization—preferably in orthopedics or spine.
• A high level of professionalism, integrity, and discretion in handling confidential information.
• Strong organizational and communication skills, with the ability to manage multiple tasks and priorities effectively.
• Exceptional attention to detail and follow-through.
• Proven ability to work independently, take ownership of responsibilities, and deliver high-quality results within tight timelines.
• A proactive, problem-solving mindset with initiative, perseverance, and openness to new ideas.
• Ability to support or manage logistics for launching and maintaining professional education programs.
• Experience assisting in the development of performance metrics for departmental success and surgeon adoption rates.
• Proficiency in Microsoft Office applications and Salesforce.
• Confidence in interacting with physicians, executives, and both clinical and non-clinical hospital staff.
• Broad understanding of business operations, including R&D, training, clinical and regulatory, quality assurance, and strategic planning.
• Energetic, balanced, and results-driven attitude with accountability and teamwork.
• Familiarity with applicable standards and regulations (e.g., ISO 13485, FDA 21 CFR 820, EU MDR 2017/745, ISO 14971).

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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