Call Handler (EB230324227295) Barnsley, England
We are currently recruiting for a Call Handler Agent based in Barnsley, S70. We are keen to hear from confident, experienced candidates, who have excellent customer experience skills and can demonstrate working in a fast-moving inbound environment. The ideal candidate will need to be IT literate, with excellent keyboard skills, have a great telephone manner and ensure good standards of personal appearance at all times. Full training will be provided!
It would be preferable for the candidate to drive and to be flexible with the shift pattern.
This is a great opportunity to join a company with a real “family” feel, and a friendly team that offers a competitive salary, exceptional holidays, free on-site parking and several other benefits.
Job Types: Full-time, temporary to permanent.
Salary: £11.00 per hour.
Hours - Monday 8:00am – 6:00pm.
Tues, Thurs, Fri 9:00am – 6:00pm.
Alternate Sun 9:00am – 3:00pm.
Possible OT on Saturday.
Possible night cover.
Duties -
· Taking inbound calls and accurately recording information.
· Liaising with vehicle breakdown specialists, detailing the issues that have arisen and ensuring a high level of customer service is delivered throughout the process
· Using an in-house IT system to log calls, and all the relevant details
· Being able to work quickly, efficiently and be capable of multi-tasking
· Reporting to your Team Leader, and liaising with colleagues at all times
· Average of 40 hours per week, shift pattern to be confirmed but will incorporate night shifts and weekends to cover holidays.
Please apply for this role if you are interested and a member of the team will be in contact to discuss your application.