Admin Officer
Location: Loughborough, LE11 2TW
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour 

If you enjoy helping people navigate complex processes with calm, clarity and professionalism, this is a fantastic opportunity to support the smooth running of hearings and justice services from day to day. Our Client is hiring for an organised, resilient and customer-focused administrator who can make confident decisions in the moment and keep services moving.

What you'll be doing:
• Manage vacancy management to validate and check processes are accurate and complete
• Carry out administrative tasks to prepare for, facilitate and support all types of hearings
• Provide support to users and stakeholders through face-to-face engagement, telephone and web chat (incoming and outbound), and respond to correspondence in a range of formats
• Use service scripts and knowledge articles to direct people to the right services and provide clear, consistent guidance-especially for users with specific or complex needs
• Follow complaints policies and procedures, support users through complaints, respond promptly to prevent escalation, and update OPTIC as required
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
• Provide dedicated judicial business support such as diary coordination and local administrative tasks
• Support enforcement procedures, including financial assessments and aiding fine collection, and produce basic statistical/financial reports
• Contribute to health and safety operations (including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
• Help with operational support activities using standard operating procedures to meet performance targets and maintain service standards

What you'll bring:
• The ability to work flexibly in a team, picking up delegated tasks to deliver team and business priorities
• Strong digital skills, including Microsoft Office and database working
• Confident communication skills-able to explain complex procedures clearly, including in potentially difficult or distressing scenarios
• Customer service strengths, supporting users (including witnesses and those with complex situations) to participate effectively and in line with established protocols
• Resilience and professionalism, staying impartial even when faced with distressing information
• Proactive problem-solving: resolve routine issues and escalate appropriately
• Confidence making routine everyday decisions to prioritise your workload, adjusting promptly to urgent requests
• Comfort working autonomously within policies and escalating serious or complex matters to the right people

Additional information:
• You’ll be supported by a team environment, with opportunities to share knowledge and help mentor peers using existing resources
• You may help with booking interpreters/intermediaries and other professionals for hearings, and support time sheet signing on the day of attendance
• You’ll be expected to log/report building, facilities and IT issues and escalate where appropriate

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
We’d love to hear from you if you’re organised, empathetic and thrive in a busy, high-impact environment. Apply now to join a team where your attention to detail and customer focus genuinely makes a difference.