Admin Officer
Location: Birmingham, B4 6DS
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm flexible
Pay Rate: 13.25 per hour

If you’re someone who enjoys helping people through complex processes, keeping accurate records, and supporting essential public services-this role could be a great fit. Our Client is hiring for a Admin Officer who will be at the heart of delivering clear information, smooth hearings, and dependable operational support.

What you'll be doing:
• Validate role and job specification requirements with the client, ensuring the service meets expectations
• Carry out administrative tasks to prepare for, facilitate, and result hearings
• Provide support to users and stakeholders via face to face interaction, telephone (incoming and outbound), and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and services
• Follow complaints policies and procedures-support users through the process and respond promptly to prevent escalation, updating OPTIC as required
• Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Manage jury service administration, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adherence to listing policies
• Support enforcement procedures, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance) under team leader guidance

What you'll bring:
• Confidence handling sensitive conversations with empathy-especially when people have specific or complex needs
• Strong attention to detail, with a commitment to accurate records and compliance
• Excellent communication skills across phone, face to face, and written correspondence
• A calm, proactive approach to risk awareness and urgent situations

Additional information:
Experience isn’t the only thing that matters-your ability to follow procedures, meet performance targets, and support others will make the difference.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Ready to make an immediate, meaningful impact in Birmingham? Apply now to join a role where your organisation, customer care, and operational reliability are genuinely valued.